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MY ORDER

I NEED TO CANCEL MY LATEST ORDER

We're sorry to hear that you wish to cancel your latest order. For subscription auto-renewal cancellations: If you believe you cancelled your subscription, or were unaware of another charge, please read up more here. For general order cancellations:

MY ORDER HAS ARRIVED DAMAGED

We’re really sorry to hear that your order has arrived damaged and apologise sincerely for the inconvenience this has caused you. Our warehouse team takes great pride in packing your order with the utmost care, but there may occasionally be some fact

I'M MISSING A PRODUCT FROM MY ORDER

We’re really sorry to hear that you are missing an item from your order and apologise sincerely for the inconvenience this has caused you. Our warehouse team takes great pride in packing your order with the utmost care and we have procedures in place

I'VE RECEIVED THE WRONG ITEM IN MY ORDER

We’re really sorry to hear that you’ve received the wrong item(s) in your order and apologise sincerely for the inconvenience this has caused you. Our warehouse team takes great pride in packing your order with the utmost care and we have procedures

ONE OF MY PRODUCTS IS FAULTY

We’re really sorry to hear that one of your products isn't working as it should and would like to apologise sincerely for any inconvenience caused. We take pride in providing high-quality products and are consistently looking for ways to improve. On

I HAVEN'T RECEIVED MY CONFIRMATION EMAIL

You should receive a confirmation email as soon as your order is successfully placed. If you do not receive this, there may be several reasons why:. If the above does not apply, you can still contact our Customer Service team here, selecting the reas