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SHIPPING & RETURNS

DELIVERY METHODS & COSTS

MAINLAND UK (England, Scotland, Wales). Delivery is free on orders of £40 or more and all orders will be delivered via Evri. For one-time purchases, you will be able to choose between a 24-hour or 48-hour tracked service (from the moment of dispatch)

WHAT COUNTRIES DO YOU SHIP TO?

We currently ship to Mainland UK (England, Scotland, Wales, Northern Ireland), the Channel Islands (Guernsey and Jersey) and the Isle of Man. We also ship to a small selection of countries in Europe, including Denmark, France, Ireland, the Netherland

I NEED TO CHANGE MY DELIVERY ADDRESS

We fully appreciate and respect that there may be times when you need to change your address, and you might contact us right away at the time of your order, however typically we cannot change an address once an order has been placed. Please kindly un

I HAVEN'T RECEIVED MY DISPATCH EMAIL

We’re really sorry to hear that you haven't received your dispatch email just yet and apologise sincerely for any inconvenience caused. We aim to dispatch all orders within 1 working day of receiving them (although we usually do this sooner). In the

MY ORDER STILL HASN'T ARRIVED

We’re really sorry to hear that you haven’t received your order just yet and apologise sincerely for any inconvenience caused. Once your order has been dispatched, we aim to deliver within a maximum of 48 hours (for orders being shipped to Europe, pl

MY ORDER IS MARKED AS DELIVERED, BUT I HAVEN'T RECEIVED IT

We’re really sorry to hear that you haven’t received your order despite it being marked as delivered and apologise sincerely for any concern and inconvenience caused. Occasionally, courier tracking might not update as it should, but we trust that you

MY ORDER IS BEING RETURNED TO SENDER

We’re really sorry to hear that your order is being returned back to us and apologise sincerely for any concern caused. There may be several reasons why this happens, although we appreciate that the below may not apply and is not the exhaustive list:

HOW DO I RETURN MY ORDER FOR A REFUND?

Please include a note in your return with your name, order number and email address. Please kindly note that the return will be made at your own cost. You do not need to send it back via a first-class method, but we recommend using a tracked service

HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?

We endeavour to process refunds as soon as possible following their receipt back at our warehouse, and once it has been checked by the team. You will receive a refund confirmation email once this has been actioned, and refunds will take approximately