We’re sorry to hear that you wish to cancel your subscription at this time, but we fully appreciate that there may be times where you might need to cancel your recurring deliveries. That being said, depending on the reason for you leaving, our subscr
We’re really sorry for any concern caused over your recent subscription charge. Please kindly note that if you’ve been charged for another renewal, this means that your subscription was still active at the time of the billing date. We cannot take pay
Yes! Whilst a subscription offers added benefits, we understand that it may not be suitable for everyone and believe it's important that we cater to everyones' needs. We fully respect your choice and want to assure you that even if you decide to make
Signing up to a subscription couldn’t be easier! If a subscription is available on your chosen product, you will see the below option (or similar) on the product page:. If you’d like to order our ‘Build Your Own Bundle' Starter Kit, you will be autom
We strongly believe that our subscription service is the most advantageous option if you’re ordering from us, although rest assured we truly welcome and value one-time purchases too! To help you make up your mind, we’d like to remind you of just a fe
COUNTER CLEAN STARTER KIT - £15.00, plus £2.95 delivery for your first order. LIMITED EDITION STARTER KIT - £17.00, plus £2.95 delivery for first order. BUILD YOUR OWN BUNDLE STARTER KIT - £15.00, plus £2.95 delivery for first order. All of the above
Although we do not have a ‘gifting’ option as such, you can still send an order to a loved one simply by entering their shipping address at checkout. You can do this either as a one-time purchase, or as a subscription. We do not include any informati
Another way of skipping your next order is by setting your preferred next billing date, by clicking on the 'Set Next order date' button:. Using this option, you will be able to set your next billing date to whichever date in the future suits you best
You will then be charged in accordance with the date which you select. If you would like to receive your next delivery as soon as possible, you can click on 'Get now' and you will be charged instantly. Your order will then be processed for dispatch w
If you'd like to change the frequency of your deliveries, you can do so by logging into your account here, using the email address which you used to place your original order.Once logged in, click on the 'Edit frequency' button and you will be able t
You can update your address for future deliveries by amending this in your account here. Once logged in, simply click on ‘Edit’ next to ‘Shipping information’ to add your new address. Please remember to click on 'Save' to ensure that your new address
You can easily change your payment method for your subscription by logging into your account here, using the email address which you used to place your original order. Simply click on ‘Edit’ next to ‘Billing’ followed by ‘Confirm’, where a secure lin
If your payment fails when we attempt to renew your subscription, this may be due to a number of reasons, such as your bank card details have changed/expired, or there could be insufficient funds in your account (this is not an exhaustive list). You
Yes, we’d love to have you back! If you change your mind and would like to reactivate your subscription, simply log into your account here and click on ‘Reactivate’, where you will be prompted to select your preferred billing date.
Yes, absolutely! If you have an eligible discount code that you’d like to apply to your subscription, simply log into your account here using the email address which you used to place your original order and click on ‘Apply discount’. You will be pro