HOW DO I RETURN MY ORDER FOR A REFUND?Updated 5 months ago
We're really sorry to hear that you wish to return your order back to us for a refund but understand there may be instances where you need to do so.
If you need to return an unwanted order back to us, please kindly do so to the below address:
Purdy & Figg
9 Heron Business Park
Hemel Hempstead Industrial Estate
Please include a note in your return with your name, order number and email address.
Please kindly note that the return will be made at your own cost. You do not need to send it back via a first-class method, but we recommend using a tracked service for your own security and reassurance should you need to follow this up or track the progress of your return.
Rest assured that your refund will be processed once the order is back at our warehouse and has been checked by the team (this may be a few days later following receipt of the return). You will receive a refund confirmation email once this has been actioned.