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I CANCELLED MY SUBSCRIPTION, WHY HAVE I STILL BEEN CHARGED?Updated 5 months ago

We’re really sorry for any concern caused over your recent subscription charge. Please kindly note that if you’ve been charged for another renewal, this means that your subscription was still active at the time of the billing date. We cannot take payment for an inactive subscription, so this would only be done in line with the terms which you agreed to when you placed your original order.


That being said, please rest assured that we're always here to help provide you with some options which are outlined below:


1. Keep your latest order for a 30% partial refund
If you'd like, we are happy for you to keep this order and we will refund you 30%. If you'd like to accept this option, please submit your query here, selecting the reason 'Subscription: Cancellation Request', and in the message body of your email, please state that you would like to receive a 30% partial refund as outlined above.

2. Return your order for a full refund (postage paid at own cost)
If you would prefer to return this order back to us for a full refund, you are welcome to do so in line with our regular returns policy. Our returns address is below:

Purdy & Figg

9 Heron Business Park

Eastman Way

Hemel Hempstead Industrial Estate

Hemel Hempstead

HP2 7FW


Please include a note in your return with your name, order number and email address.


Please kindly note that the return will be made at your own cost. You do not need to send it back via a first-class method, but we recommend using a tracked service for your own security and reassurance should you need to follow this up or track the progress of your return.


Rest assured that your refund will be processed once the order is back at our warehouse and has been checked by the team (this may be a few days later following receipt of the return). You will receive a refund confirmation email once this has been actioned.


If you need to discuss your cancellation further, please reach out to a member of our Customer Service team here, who will be happy to assist you.

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