I CANCELLED MY SUBSCRIPTION, WHY HAVE I STILL BEEN CHARGED?Updated 5 months ago
We’re really sorry for any concern caused over your recent subscription charge. Please kindly note that if you’ve been charged for another renewal, this means that your subscription was still active at the time of the billing date. We cannot take payment for an inactive subscription, so this would only be done in line with the terms which you agreed to when you placed your original order.
That being said, please rest assured that we're always here to help provide you with some options which are outlined below:
9 Heron Business Park
Hemel Hempstead Industrial Estate
Please include a note in your return with your name, order number and email address.
Please kindly note that the return will be made at your own cost. You do not need to send it back via a first-class method, but we recommend using a tracked service for your own security and reassurance should you need to follow this up or track the progress of your return.
Rest assured that your refund will be processed once the order is back at our warehouse and has been checked by the team (this may be a few days later following receipt of the return). You will receive a refund confirmation email once this has been actioned.
If you need to discuss your cancellation further, please reach out to a member of our Customer Service team here, who will be happy to assist you.