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I HAVEN'T RECEIVED MY CONFIRMATION EMAILUpdated 5 months ago

You should receive a confirmation email as soon as your order is successfully placed. If you do not receive this, there may be several reasons why:

  • The email may have gone to your spam folder - Please double check this folder and ensure that you mark Purdy & Figg as a safe sender, to ensure that all future communication is received correctly
  • The email address which you entered at the time of ordering has a typo - Please contact our Customer Service team hereselecting the reason 'SUPPORT: Account & Ordering', and a member of the team will be able to locate your order and amend the email address for you
  • You did not successfully confirm your order - Please double check your transaction history to check that your payment has gone through. If you do not see the payment in your history, this may mean that your order was unsuccessful and did not come through to us

If the above does not apply, you can still contact our Customer Service team here, selecting the reason 'SUPPORT: Account & Ordering', and a member of the team will be able to assist further.


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