I HAVEN'T RECEIVED MY DISPATCH EMAILUpdated 5 months ago
We’re really sorry to hear that you haven't received your dispatch email just yet and apologise sincerely for any inconvenience caused.
We aim to dispatch all orders within 1 working day of receiving them (although we usually do this sooner). In the unfortunate occasion we are experiencing any fulfilment delays or issues which may impact us sending out your order to you, you should be contacted via email to inform you.
If you have not received any information to update you on your order, and your order is past its expected delivery time, please kindly submit your query here, selecting the reason 'DELIVERY: Status & Tracking', and a member of our Customer Service team will be able to assist further.
Thank you very much for your patience and understanding whilst we look into your order.