I NEED TO CANCEL MY LATEST ORDERUpdated 5 months ago
We're sorry to hear that you wish to cancel your latest order.
For subscription auto-renewal cancellations: If you believe you cancelled your subscription, or were unaware of another charge, please read up more here.
For general order cancellations: We fully appreciate and respect that there may be times that you need to cancel an order, and you might contact us right away to let us know, but typically please kindly understand that we cannot cancel an order once it has been placed. This is because our busy warehouse deals with extremely high volumes of orders and has processes in place to ensure speedy fulfilment, so it can be tricky to intervene with an order at this stage.
We want to reassure you that whilst the cancellation might not be instant (as outlined above), we are always happy to accept your order back for a refund, should you wish to return it back to us.
Please find our returns address below:
Purdy & Figg
9 Heron Business Park
Hemel Hempstead Industrial Estate
Please include a note in your return with your name, order number and email address.
In instances of unwanted goods, please kindly note that the return will be made at your own cost. You do not need to send it back via a first-class method, but we recommend using a tracked service for your own security and reassurance should you need to follow this up or track the progress of your return.
Rest assured that your refund will be processed once the order is back at our warehouse and has been checked by the team (this may be a few days later after receipt of the return). You will receive a refund confirmation email once this has been actioned.