I NEED TO CHANGE MY DELIVERY ADDRESSUpdated 5 months ago
We fully appreciate and respect that there may be times when you need to change your address, and you might contact us right away at the time of your order, however typically we cannot change an address once an order has been placed.
Please kindly understand that our busy warehouse deals with high volumes of orders and has processes in place to ensure speedy fulfilment, so it can be tricky to intervene with an order.
Rest assured we're always here to help with options to try and provide a smooth resolution. Once you receive your tracking email from Evri, please follow one of the steps below:
Option 1: You will be able to submit certain changes to your delivery, such as leaving in a safe place or with a neighbour, but the courier will not be able to redirect your delivery to a completely different address - We suggest this option if you're still able to reach the existing property to locate your package
Option 2: You can request for the order to be returned to sender - If you choose this option, please contact us here selecting the reason 'DELIVERY: Change Request', to let us know that your order is coming back to us, so that we can help with a redelivery to your new address. Depending on the circumstances, please kindly understand that you may be charged for a new delivery (this will be at our own discretion)
Option 3: If you simply have no way of retrieving your latest order (and option 1 or 2 are not possible), please kindly contact us here, selecting the reason 'DELIVERY: Change Request', and we will do our very best to assist
For subscription orders, the same policy applies, however please be assured that you can update your address for future deliveries by amending this in your account here.