I'M MISSING A PRODUCT FROM MY ORDERUpdated 6 months ago
We’re really sorry to hear that you are missing an item from your order and apologise sincerely for the inconvenience this has caused you.
Our warehouse team takes great pride in packing your order with the utmost care and we have procedures in place to ensure this doesn’t happen, although genuine human error may occasionally play a part in this.
On the unfortunate occasion this happens, rest assured we’re here to help get this resolved for you as soon as possible.
Please kindly submit your query via our Contact Us form here, selecting the reason ‘MY ORDER: Missing & Incorrect’. If you could include a photo of the goods received as well as the barcode on the package (this can be located on the side of your parcel), this will help us greatly with investigation purposes to ensure this doesn’t happen again.
Our Customer Service team will review this for you and if valid, they will issue a replacement as soon as possible and confirm this has been actioned via email.