MY ORDER IS BEING RETURNED TO SENDERUpdated 5 months ago
We’re really sorry to hear that your order is being returned back to us and apologise sincerely for any concern caused. There may be several reasons why this happens, although we appreciate that the below may not apply and is not the exhaustive list:
- Incomplete or missing address details
- Unforeseen courier issues
- The package has been significantly damaged in transit and needs to be returned
- The addressee has refused the order at the time of delivery
If you notice that your order is being returned back to us and are unsure why, or the reason in your tracking link is not accurate or applicable, please kindly submit your query here, selecting the reason 'RETURNS: Failed Delivery'. A member of our Customer Service team will be able to assist in getting your delivery to you as soon as possible.
Thank you very much for your patience and understanding whilst we look into your order.