MY ORDER IS MARKED AS DELIVERED, BUT I HAVEN'T RECEIVED ITUpdated 5 months ago
We’re really sorry to hear that you haven’t received your order despite it being marked as delivered and apologise sincerely for any concern and inconvenience caused.
Occasionally, courier tracking might not update as it should, but we trust that you have checked the proof of delivery photo (if supplied), alongside any safe places your package may have been left, such as with a neighbour or in a sheltered space around your address.
If you have carried out the necessary checks, or the delivery photo does not reflect any possible places around your address, and are still unable to locate your order, please kindly submit your query here, selecting the reason 'DELIVERY: Status & Tracking'. A member of our Customer Service team will be able to assist in getting this resolved for you as soon as possible.
Thank you very much for your patience and understanding whilst we look into your order.