MY ORDER STILL HASN'T ARRIVEDUpdated 5 months ago
We’re really sorry to hear that you haven’t received your order just yet and apologise sincerely for any inconvenience caused.
Once your order has been dispatched, we aim to deliver within a maximum of 48 hours (for orders being shipped to Europe, please kindly allow 2-7 working days from dispatch).
Occasionally, there may be factors outside of our control which can impact this (e.g. disrupted weather conditions or unforeseen courier delays in your area), however we endeavour to update you as best as possible should your order be significantly impacted by courier or fulfilment delays.
If you’ve tracked your order and it’s been 5 working days or more since the last tracking scan, please kindly submit your query here, selecting the reason 'DELIVERY: Status & Tracking', and a member of our Customer Service team will be able to assist in getting your delivery to you as soon as possible.
Thank you very much for your patience and understanding whilst we look into your order.