MY PAYMENT HAS FAILED, WHAT DO I NEED TO DO?Updated 5 months ago
If your payment fails when we attempt to renew your subscription, this may be due to a number of reasons, such as your bank card details have changed/expired, or there could be insufficient funds in your account (this is not an exhaustive list). You will receive an email alerting you to the unsuccessful payment and you will be given the opportunity to update your payment information, if required.
We will re-attempt to charge you every 3 days, for 7 times. If after the 7th attempt your payment has still failed, regrettably your subscription will automatically be cancelled. To reinstate your subscription, you will need to update the payment information in your account.
You can easily update your payment method for your subscription by logging into your account here, using the email address which you used to place your original order. Simply click on ‘Edit’ next to ‘Billing’ followed by ‘Confirm’, where a secure link will be sent to you via email to update your payment details.