ONE OF MY PRODUCTS IS FAULTYUpdated 5 months ago
We’re really sorry to hear that one of your products isn't working as it should and would like to apologise sincerely for any inconvenience caused. We take pride in providing high-quality products and are consistently looking for ways to improve.
On the unfortunate occasion you experience such an issue, rest assured we’re here to help. Please kindly submit your query via our Contact Us form here, selecting the reason ‘MY ORDER: Damaged & Faulty’. We understand it may not always be possible to highlight an issue in a photo, however if possible, please do include this with your query. If your delivery address has changed since your last order, please kindly provide this for us.
Our Customer Service team will review this for you and if valid, they will issue a replacement as soon as possible and confirm this has been actioned via email.
A polite message:
Please kindly note that in instances of broken bottles due to accidental damage, misuse or normal wear and tear (this does not include damage in transit), we are unable to replace your item free of charge. Rest assured you can purchase our Bottle for Life on our website via the links below:
Counter Clean Bottle for Life: https://purdyandfigg.com/products/cc-bottle-for-life
Bathroom Bliss Bottle for Life: https://purdyandfigg.com/products/bathroom-bliss-bottle-for-life-300ml